Organizational Memory Bibliography
for Mark Ackerman

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Aaronson, Amy, and John M. Carroll. 1987a. The Answer is in the Question: A Protocol Study of Intelligent Help. Behaviour and Information Technology, 6 (4) : 393-402.

Aaronson, Amy, and John M. Carroll. 1987b. Intelligent Help in a One-Shot Dialog: A Protocol Study. Proceedings of the ACM Human Factors in Computing Systems and Graphics Interface (CHI + GI) '87 : 163-168.

Aaronson, Amy, and John M. Carroll. 1987c. Understanding Intelligent Help: A Protocol Analysis of Advisory Interactions. User Interface Institute, IBM T. J. Watson Research Center. RC 13059.

Ackerman, Mark S. 1992. The Answer Garden Substrate: A Platform for Building Organizational Memory Applications. Proceedings of the Workshop on Information Technologies & Systems (WITS 92) : 104-113.

Ackerman, Mark S. 1993. Answer Garden: A Tool for Growing Organizational Memory. Massachusetts Institute of Technology, Ph.D. Thesis.

Ackerman, Mark S. 1994a. Augmenting the Organizational Memory: A Field Study of Answer Garden. Proceedings of the Conference on Computer-Supported Cooperative Work (CSCW'94) : 243-252.

Ackerman, Mark S. 1994b. Definitional and Contextual Issues in Organizational and Group Memories. Proceedings of the Twenty-seventh IEEE Hawaii International Conference of System Sciences (HICSS 94) : 191-200.

Ackerman, Mark S. 1996. Definitional and Contextual Issues in Organizational and Group Memories. Information Technology and People, : in press.

Ackerman, Mark S., and Thomas W. Malone. 1990. Answer Garden: A Tool for Growing Organizational Memory. Proceedings of the ACM Conference on Office Information Systems : 31-39.

Ackerman, Mark S., and Eric Mandel. 1995. Memory in the Small: An Application to Provide Task-Based Organizational Memory for a Scientific Community. Proceedings of the Hawaii International Conference of System Sciences (HICSS 95) : 323-332.

Ackerman, Mark S., and Leysia Palen. 1996. The Zephyr Help Instance: Promoting Ongoing Activity in a CSCW System. Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI'96) : forthcoming.

Ackerman, Mark S., and Brian Starr. 1995. Social Activity Indicators: Interface Components for CSCW Systems. Proceedings of the ACM Symposium on User Interface Software and Technology : 159-168.

Advertel Communication Systems, Inc. 1988. The Beginner's Guide to Confer II. System manual.

Akscyn, Robert M., Donald L. McCracken, and Elise A. Yoder. 1988. KMS: A Distributed Hypermedia System for Managing Knowledge in Organizations. 31 (7) : 820-835.

Allen, Thomas. 1977. Managing the Flow of Technology. MIT Press, Cambridge, MA.

Allen, Thomas J. 1969. Information Needs and Uses. In C. A. Cuadra and A. W. Luke (eds), Annual Review of Information Science and Technology, Encyclopaedia Britannica, Inc., Chicago, 3-30.

Anick, Peter G., Rex A. Flynn, and David R. Hanssen. 1991. Addressing the Requirements of a Dynamic Corporate Textual Information Base. Proceedings of the ACM/SIGIR Conference on Research and Development in Information Retrieval : 163-172.

Bannon, Liam J., and Kari Kutti. 1995. Hunting the Snark? The Case For & Against Organizational Memory. manuscript.

Barley, Stephen R. 1986. Technology as an Occasion for Structuring: Evidence from Observations of CT Scanners and the Social Order of Radiology Departments. Administrative Science Quarterly, 31 : 78-108.

Bartschi, Martin. 1985. An Overview of Information Retrieval Subjects. IEEE Computer, May 1985 : 67-84.

Bentley, Richard, Thilo Horstmann, Klaas Sikkel, and Jonathan Trevor. 1995. Supporting Collaborative Information Sharing with the World Wide Web: The BSCW Shared Workspace System. Proceedings of the WWW Conference : manuscript.

Berlin, Lucy M., Robin Jeffries, Vicki L. O'Day, Andreas Paepke, and Cathleen Wharton. 1993. Where Did You Put It? Issues in the Design and Use of a Group Memory. Hewlett-Packard Software Technology Laboratory. Hewlett-Packard Software Technology Laboratory report #HPL-93-11.

Blair, David C., and M. E. Maron. 1990. Full-Text Information Retrieval: Further Analysis and Clarification. Information Processing & Management, 26 (3) : 437-447.

Boland, Richard J., Jr., Ramkrishnan V. Tenkasi, and Dov Te'eni. 1994. Designing Information Technology to Support Distributed Cognition. Organization Science, 5 (3) : 456-475.

Borenstein, Nathaniel S. 1992. Computational Mail as Network Infrastructure for Computer- Supported Cooperative Work. Proceedings of the ACM Conference on Computer-Supported Cooperative Work : 67-74.

Brothers, Laurence, Jim Hollan, Jakob Nielsen, Scott Stornetta, Steve Abney, George Furnas, and Michael Littman. 1992. Supporting Informal Communication via Ephemeral Interest Groups. (eds), Proceedings of ACM CSCW'92 Conference on Computer-Supported Cooperative Work, 84-90.

Brown, John S., and P. Duiguid. 1991. Organizational Learning and Communities of Practice: Toward a Unified View of Working, Learning and Innovation. Organizational Science, 2 : 40- 57.

Callon, Michel. 1987. Society in the Making: The Study of Technology as a Tool for Sociological Analysis. In W. E. Bijker, T. P. Hughes and T. Pinch (eds), The Social Construction of Technological Systems, MIT Press, Cambridge, MA, 83-106.

Campagnoni, F. R., and Kate Ehrlich. 1989. Information Retrieval Using a Hypertext-Based Help System. Proceedings of the SIGIR '89 : 212-220.

Carroll, John M., and Jean McKendree. 1987. Interface Design Issues for Advice-Giving Expert Systems. Communications of the ACM, 30 (1) : 14-31.

Chalmers, A. M. 1989. Case Study: Records Management in a Pharmaceutical Environment. Records Management Journal, 1 (1) : 19-28.

Chaplin, Damon. 1994. Community Memory. Department of Computer Science, Lancaster University, manuscript.

Chen, Ching-chih. 1982. Information seeking : assessing and anticipating user needs. Neal- Schuman Publishers, New York, NY.

Cicourel, Aaron. 1990. The Integration of Distributed Knowledge in Collaborative Medical Diagnosis. In J. Galegher and R. Kraut (eds), Intellectual Teamwork: Social and Technological Foundations of Cooperative Work, Lawrence Erlbaum, Hillsdale, NJ, 221-242.

Cohen, Michael D., and Paul Bacdayan. 1994. Organizational Routines are Stored as Procedural Memory: Evidence from a Laboratory Study. Organization Science, 5 (4) : 554-568.

Conklin, J. 1987. Hypertext: An Introduction and Survey. IEEE Computer, 20 (9) : 17- 41.

Conklin, Jeff. 1992. Corporate Memory. Proceedings of the Groupware '92 : 131-137.

Conklin, Jeff, and Michael L. Begeman. 1988. gIBIS: A Hypertext Tool for Exploratory Policy Discussion. Proceedings of the CSCW '88 : 140-152.

Constant, David, Lee Sproull, and Sara Kiesler. 1991. Discretionary Information Sharing in a Networked Organization. Carnegie Mellon University, Department of Social and Decision Sciences. Manuscript.

Coppeto, Thomas J., Beth L. Anderson, and Daniel E. Geer. 1989. OLC: An On-Line Consulting System for UNIX. Proceedings of the USENIX Winter 1989

Crawford, Susan. 1978. Information Needs and Uses. In M. E. Williams (eds), Annual Review of Information Science and Technology, American Society for Information Science, White Plains, NY, 61-82.

Croft, W. B., R. Krovetz, and H. Turtle. 1990. Interactive Retrieval of Complex Documents. Information Processing & Management, 26 (5) : 593-613.

DellaFera, C. Anthony, Mark W. Eichin, Robert S. French, David C. Jedlinsky, John T. Kohl, and William E. Sommerfeld. 1988. The Zephyr Notification Service. Proceedings of the Winter 1988 Usenix Technical Conference : 213-220.

Dervin, Brenda, and Michael Nilan. 1986. Information Needs and Uses. In M. E. Williams (eds), Annual Review of Information Science and Technology, American Society for Information Science, White Plains, NY, 3-34.

Dollar, Charles M., and Thomas E. Weir. 1990. A National Archives Strategy for the Development and Implementation of Standards for the Creation, Transfer, Access, and Long-Term Storage of Electronic Records of the Federal Government. National Archives. National Archives Technical Information Paper No. 8.

Drew, Paul R., and Michael D. Dewe. 1992. Special collection management. Library Management, 13 (6) : 8-14.

Dumais, Susan T., George W. Furnas, Thomas K. Landauer, Scott Deerwester, and Richard Harshman. 1988. Using Latent Semantic Analysis to Improve Access to Textual Information. Proceedings of the ACM CHI'88 Human Factors in Computing Systems : 281-285.

Duncan, Robert, and Andrew Weiss. 1979. Organizational Learning: Implications for Organizational Design. (eds), Research in Organizational Behavior, JAI Press, 75-123.

Edmonds, Mark Lansdale and Ernest. 1992. Using memory for events in the design of personal filing systems. International Journal of Man-Machine Studies, 36 : 97-126.

Egan, Dennis E., Joel R. Remde, Thomas K. Landauer, Carol C. Lochbaum, and Louis M. Gomez. 1989. Behavioral Evaluation and Analysis of a Hypertext Browser. Proceedings of the ACM CHI'89 Human Factors in Computing Systems : 205-210.

Essick, Raymond B., Bob Kolstad, Rick L. Spickelmier, and Lou Salkind. 1983. Notesfile Reference Manual. University of Illinois. University of Illinois technical report UIUCDCS-R-82-1081.

Feldman, Martha S. 1987. Electronic Mail and Weak Ties in Organizations. Office, Technology, and People, 3 : 83-101.

Finholt, Tom, and Lee S. Sproull. 1990. Electronic Groups at Work. Organization Science, 1 (1) : 41-64.

Finholt, Thomas A. 1990. Accessing Organizational Expertise through Computer-Mediated Communication. Carnegie-Mellon University. Thesis proposal.

Finholt, Thomas A. 1993. Outsiders on the Inside: Sharing Information through a Computer Archive. Carnegie Mellon University, Ph.D. thesis.

Fischer, Claude S. 1992. America Calling: A Social History of the Telephone to 1940. University of California Press, Berkeley.

Fischer, Gerhard, and Andreas C. Lemke. 1988. Construction Kits and Design Environments: Steps Toward Human Problem-Domain Communication. Human-Computer Interaction, 3 (3) : 179-222.

Foss, C. 1988. Effective Browsing in Hypertext Systems. Proceedings of the RIAO '88 : 16- 23.

Fox, Edward A. 1993. Source Book on Digital Libraries. Virginia Tech, Department of Computer Science, TR 93-35.

Fox, Edward A., and Lois F. Lunin. 1993. Introduction and Overview. Journal of the American Society for Information Science, 44 (8) : 441-446.

Frisse, Mark E. 1988. Searching for Information in a Hypertext Medical Handbook. 331 (7) : 880- 886.

Galegher, Jolene, and Robert E. Kraut. 1990. Computer-mediated communication for intellectual teamwork: A field experiment in group writing. Proceedings of the Conference on Comuter- Supported Cooperative Work '90 : 65-78.

Gerstberger, Peter G., and Thomas J. Allen. 1968. Criteria Used by Research and Development Engineers in the Selection of an Information Source. Journal of Applied Psychology, 52 (4) : 272-279.

Gorry, G. Anthony, Andrew M. Burger, R. Jesse Chaney, Kevin B. Long, and Christina M. Tausk. 1988. Computer Support for Biomedical Work Groups. Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW '88) : 39-51.

Graham, M. B. W. 1992. Notes on Organizational Memory: Practice and Theory. Xerox Palo Alto Research Center. Manuscript.

Grief, Irene. 1988. Computer-supported cooperative work: a book of readings. San Mateo, CA: Morgan Kaufmann.

Guidon, Raymonde. 1990. Knowledge Exploited by Experts During Software System Design. International Journal of Man-Machine Studies, 33 : 279-304.

Gwei, Godwin W., and Eric Foxley. 1990. Towards a Consultative On-Line Help System. International Journal of Man-Machine Studies, 32 : 363-383.

Halasz, Frank. 1988. Reflections on NoteCards: Seven Issues for the Next Generation of Hypermedia Systems. 31 (7) : 836-851.

Halverson, Christine A. 1995. Inside the Cognitive Workplace: New Technology and Air Traffic Control. University of California, San Diego, Cognitive Science Department, Ph.D. Thesis.

Hammond, Nick, and Lesley Allinson. 1988. Travels around a Learning Support Environment: Rambling, Orienteering, or Touring? Proceedings of the CHI '88 : 269-273.

Hewins, Elizabeth T. 1990. Information Need and Use Studies. In M. E. Williams (eds), Annual Review of Information Science and Technology, American Society of Information Science, New York, 145-172.

Hiltz, Starr Roxanne, and Murray Turoff. 1981. The Evolution of User Behavior in a Computerized Conferencing System. Communications of the ACM, 24 (11) : 739-762.

Hiltz, Starr Roxanne, and Murray Turoff. 1993. The network nation: human communication via computer. MIT Press, Cambridge, MA.

Horton, M., and R. Adams. 1987. Standard for Interchange of USENET Messages. Network Working Group RFC-1036.

Huber, George P. 1990. A Theory of the Effects of Advanced Information Technologies on Organizational Design, Intelligence, and Decision Making. Academy of Management Review, 15 (1) : 47-71.

Huber, George P. 1991. Organizational Learning: The Contributing Processes and the Literatures. Organizational Science, 2 (1) : 88-115.

Hutchins, Edwin. 1990. The Technology of Team Navigation. In J. Galegher and R. Kraut (eds), Intellectual Teamwork: Social and Technological Foundations of Cooperative Work, Lawrence Erlbaum, Hillsdale, NJ, 191-220.

Hutchins, Edwin. 1991a. How a Cockpit Remembers Its Speeds. Manuscript.

Hutchins, Edwin. 1991b. Organizing Work by Adaptation. Organization Science, 2 (1) : 14-39.

Hutchins, Edwin. 1995. Cognition in the Wild. MIT Press, Cambridge, MA.

Hutchins, Edwin, and Leysia Palen. 1993. Constructing Meaning from Space, Gesture and Talk. Proceedings of the NATO Workshop on Discourse, Tools and Reasoning: Situated Cognition and Technologically Supported Environments : --.

Kamiya, Kenichi, Martin Roscheisen, and Terry Winograd. 1996. Grassroots: Providing a Uniform Framework for Communicating, Sharing Information, and Organizing People. Proceedings of the Conference on Human Factors in Computing Systems (CHI'96) : forthcoming.

Kass, Robert, and Irene Stadnyk. 1991. Intelligent Assistance for the Communication of Information in Large Organizations. Center for Advanced Research. Center for Advanced Research CMI-91-011.

Kautz, Henry, Al Milewski, and Bart Selman. 1995. Agent Amplified Communication. Proceedings of the AAAI Symposium on Information Gathering from Heterogeneous, Distributed Environments

King, Donald W., Jane Casto, and Heather Jones. 1994. Communication by Engineers: A Literature Review of Engineers' Information Needs, Seeking Processes, and Use. Council on Library Resources, Washington, DC.

Kirkpatrick, David. 1994. Why Microsoft Can't Stop Lotus Notes. Fortune, 130 (12) : 141- 148.

Kling, Rob, and Suzanne Iacono. 1989. The institutional character of computerized information systems. Office: Technology and People, 5 (1) : 7-28.

Kraft, Donald H. 1985. Advances in Information Retrieval: Where Is That /#*&@ Record? In M. Yovits (eds), Advances in Computers, Academic Press, New York, 277-318.

Kraut, Robert E., Carmen Egido, and Jolene Galegher. 1990. Patterns of Contact and Communication in Scientific Research Collaborations. In J. Galegher and R. Kraut (eds), Intellectual Teamwork: Social and Technological Foundations of Cooperative Work, Lawrence Erlbaum, Hillsdale, NJ, 149-172.

Kwasnik, Barbara H. 1989. How a Personal Document's Intended Use or Purpose Affects Its Classification in an Office. Proceedings of the Twelfth Annual International ACM SIGIR Conference on Research and Development in Information Retrieval : 207-210.

Lamming, Michael G., and William M. Newman. 1992. Activity-based Information Retrieval: Technology in Support of Personal Memory. EuroPARC report EPC 92-002.

Lansdale, M. 1988. The psychology of personal information management. Applied Ergonomics, 19 (1) : 55-66.

Lee, Allen S. 1994. Electronic Mail as a Medium for Rich Communication: An Empirical Investigation Using Hermeneutic Interpretation. MIS Quarterly, : 143+.

Lee, Jintae. 1990. SIBYL: A Tool for Managing Group Decision Rationale. Proceedings of the ACM Conference on Computer-Supported Cooperative Work : 79-92.

Lesk, Michael. 1989. What To Do When There's Too Much Information. Proceedings of the Hypertext '89 : 305-318.

Lesk, Michael. 1991. SIGIR 91: The More Things Change, the More They Stay the Same. SIGIR Forum, 25 (2) : 4-7.

Lesser, Victor R., and Lee D. Erman. 1988. Distributed Interpretation: A Model and Experiment. In A. H. Bond and L. Gasser (eds), Readings in Distributed Artificial Intelligence, Morgan Kaufmann, Palo Alto, CA, 120-139.

Levitt, Barbara, and James G. March. 1988. Organizational Learning. Annual Review of Sociology 1988, 14 : 319-340.

Levy, David M., and Catherine C. Marshall. 1994. What Color was George Washington's White Horse? A Look at the Assumptions Underlying Digital Libraries. Proceedings of the Digital Libraries '94 : 163-169.

Lindstaedt, Stefanie N. 1996. Group Memories: A Knowledge Medium for Communities of Practice. Department of Computer Science, University of Colorado, Ph.D. proposal.

Lotus Development Corporation. 1991-1993. Lotus Notes. manuals, release 2.0 and 3.0.

MacLean, Allan, Richard M. Young, and Thomas P. Moran. 1989. Design Rationale: The Argument behind the Artifact. Proceedings of the ACM CHI'89 Human Factors in Computing Systems : 247-252.

Malone, Thomas W. 1985. Designing Organizational Interfaces. Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI'85) : 66-71.

Malone, Thomas W., Kenneth R. Grant, Kum-Yew Lai, Ramana Rao, and David Rosenblitt. 1988. Semi-structured Messages are Surprisingly Useful for Computer-Supported Coordination. In I. Greif (eds), Computer-Supported Cooperative Work: A Book of Readings, Morgan Kaufmann, San Mateo, CA, 311-331.

Malone, Thomas W., Ken R. Grant, Franklyn A. Turbak, Stephen A. Brobst, and Michael D. Cohen. 1987. Intelligent Information Sharing Systems. Communications of the ACM, 30 (5, May 1987) : 390-402.

Maltz, David, and Kate Ehrlich. 1995. Pointing the Way: Active Collaborative Filtering. Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI'95) : forthcoming.

March, James. 1990. How Decisions Happen in Organizations. Conference on Computer Supported Cooperative Work '90.

Marchionini, Gary, and Ben Shneiderman. 1988. Finding Facts vs. Browsing Knowledge in Hypertext Systems. International Journal of Man-Machine Studies, 21 (1) : 70-79.

Marshall, Catherine C., Frank M. Shipman, and Raymond J. McCall. 1994. Putting Digital Libraries to Work: Issues from Experience with Community Memories. Proceedings of the Digital Libraries '94 : 126-133.

Masinter, Larry. 1994. Collaborative Information Retrieval: Gopher from MOO. ftp://parcftp.xerox.com /pub/MOO/papers/MOOGopher.ps.

McGrath, Joseph E., and Andrea B. Hollingshead. 1994. Groups Interacting With Technology: Ideas, Evidence, Issues, and an Agenda. Sage, Thousand Oaks, CA.

Miller, Vernon D., and Fredric M. Jablin. 1991. Information Seeking during Organizational Entry: Influences, Tactics, and a Model of the Process. The Academy of Management Review, 16 (1) : 92-120.

MMB Development Corporation. 1991. TEAMate User Guide. Manual, release 2.1.

Morgan, Howard L., and David J. Root. 1979. A Concept of Organizational Memory. Proceedings of the Office Automation Conference : 31-36.

Morrison, Joline. 1991. Development and Evaluation of a Model for Team and Organizational Memory. University of Arizona. Unpublished dissertation proposal.

Morrison, J. 1993. Team Memory: Information Management for Business Teams. Proceedings of the 26th Hawaii International Conference on System Sciences

Noll, John, and Walt Scacchi. 1991. Integrating Diverse Information Repositories: A Distributed Hypertext Approach. IEEE Computer, 24 (12) : 38-45.

Orlikowski, Wanda J. 1992. Learning from Notes: Organizational Issues in Groupware Implementation. Proceedings of the Computer Supported Cooperative Work (CSCW) '92 : 362-369.

Orr, Julian. 1986. Narratives at Work: Storytelling as Cooperative Diagnostic Activity. Proceedings of the Computer Supported Cooperative Work (CSCW 86) : 62-72.

Osburn, Charles B.., and Ross Atkinson. 1991. Collection Management: A New Treatise. Greenwich, Connecticut: JAI Press.

Pentland, Brian T. 1989. Software Hot Lines: A Preliminary Description. Sloan School of Management.

Pentland, Brian T. 1991. Making The Right Moves: Toward a Social Grammar of Software Support Hot Lines. Ph.D. thesis, Massachusetts Institute of Technology.

Pinelli, Thomas E. 1991. The Information-Seeking Habits and Practices of Engineers. Science & Technology Libraries, 11 (3) : 5-25.

Pinelli, Thomas E., John M. Kennedy, and Rebecca O. Barclay. 1990. The Role of the Information Intemediary in the Diffusion of Aerospace Knowledge. Science & Technology Libraries, 11 (2) : 59-76.

Pinsonneault, Alain, and Kenneth L. Kraemer. 1993. The Impact of Technological Support on Groups: An Assessment of the Empirical Research. In R. M. Baecker (eds), Readings in Groupware and Computer-Supported Cooperative Work, Morgan-Kaufmann, San Mateo, CA, 754-773.

Pollack, Martha E. 1985. Information Sought and Information Provided: An Empirical Study of User/Expert Dialogues. Proceedings of the Human Factors in Computing Systems (ACM CHI'85) : 155-159.

Ram, Sudha, Stephen Hayne, and David Carlson. 1992. Integrating Information Systems Technologies to Support Consultation in an Information Center. Information & Management, 23 : 331-343.

Remde, Joel R., Louis M. Gomez, and Thomas K. Landauer. 1987. SuperBook: An Automatic Tool for Information Exploration-- Hypertext? Proceedings of the Hypertext '87 : 175-187.

Robek, Mary F., Gerald F. Brown, and Wilmer O. Maedke. 1987. Information and Record Management. Glencoe Publishing, Encino, CA.

Rogers, Y., and J. Ellis. 1994. Distributed cognition: an alternative framework for analysing and explaining collaborative working. Journal of Information Technology, 9 : 119-128.

Sandoe, Kent, and Lorne Olfman. 1992. Anticipating the Mnemonic Shift: Organizational Remembering and Forgetting in 2001. Proceedings of the International Conference on Information Systems (ICIS) : 127-137.

Schatz, Bruce R. 1993. Building an Electronic Community System. In R. M. Baecker (eds), Readings in Groupware and Computer-Supported Cooperative Work, Morgan- Kaufmann, San Mateo, CA, 550-560.

Schwabe, Gerhard. 1994. Providing for Organizational Memory in Computer-Supported Meetings. Proceedings of the 27th Annual Hawaii International Conference on System Sciences : 171-180.

Sebrechts, Marc M., and Merryanna L. Swartz. 1991. Question Asking as a Tool for Novice Computer Skill Acquisition. Proceedings of the ACM CHI'91 Human Factors in Computing Systems Conference : 293-299.

Smeaton, Calum. 1995. The AnswerWeb. Proceedings of the WWW Conference : http://www.cee.hw.ac.uk:80 /~calum/AnswerWeb /paper.html.

Sproull, Lee, and Sara Kiesler. 1991. Connections: New Ways of Working in the Networked Organization. MIT Press, Cambridge, MA.

Stein, Eric W., and Vladimir Zwass. 1995. Actualizing Organizational Memory with Information Systems. Information Systems Research, 6 (2) : 85-117.

Stewart, Thomas A. 1991. BrainPower. Fortune, June 3, 1991, 44-60.

Streeter, Lynn A., and Karen E. Lochbaum. 1988. Who Knows: A System Based on Automatic Representation of Semantic Structure. Proceedings of the RIAO 88 Conference : 380- 388.

Suchman, Lucy, and Eleanor Wynn. 1984. Procedures and Problems in the Office. Office: Technology and People, 2 : 133-154.

Suchman, Lucy A. 1987. Plans and Situated Actions: The Problem of Human-Computer Communication. Cambridge University Press, New York.

Sudman, Seymour, and Norman M. Bradburn. 1982. Asking Questions. Jossey-Bass, San Francisco.

Terveen, Loren G., P. G. Selfridge, and M. D. Long. 1995. Living design memory: framework, implementation, lessons learned. Human-Computer Interaction, 10 (1) : 1-37.

Trigg, Randall H. 1988. Tools for Communicating in a Hypertext Environment. Proceedings of the Computer Supported Cooperative Work : 216-226.

Walch, Victoria Irons. 1990. The Role of Standards in the Archival Management of Electronic Records. American Archivist, Winter 1990 : 30-43.

Walker, Janet H. 1987. Document Examiner: Delivery Interface for Hypertext Documents. Proceedings of the Hypertext '87 : 307-324.

Walsh, James P., and Gerardo Rivera Ungson. 1991. Organizational Memory. The Academy of Management Review, 16 (1) : 57-91.

Weiser, M., and Joline Morrison. 1994. Capturing, Linking and Retrieving Team Project Information. Working paper, Department of Management Sciences, University of Iowa.

Weyer, S. A., and A. H. Borning. 1985. A Prototype Electronic Encyclopedia. ACM Trnasactions on Office Information Systems, 3 (1) : 63-88.

Whittaker, Steve, David Frohlich, and Owen Daly-Jones. 1994. Informal Workplace Communication: What Is It Like and How Might We Support It? Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI'93) : 131-137.

Wyle, M F, and H P Frei. 1989. Retrieving Highly Dynamic, Widely Distributed Information. Proceedings of the Twelfth Annual International ACM SIGIR Conference on Research and Development in Information Retrieval : 108-115.

Yates, JoAnne. 1988. Creating Organizational Memory: Systematic Management and Internal Communication in Manufacturing Firms, 1880-1920. Sloan School of Management, Massachusetts Institute of Technology. Working Paper #2006-88.

Yates, JoAnne. 1989. Control through Communication: The Rise of System in American Management. John Hopkins Press, Baltimore.

Yates, JoAnne. 1990. For the Record: The Embodiment of Organizational Memory, 1850-1920. Business and Economic History, 19 : 172-182.

Yates, Joanne, and Wanda J. Orlikowski. 1992. Genres of Organizational Communication: A Structurational Approach to Studying Communication and Media. Academy of Management Review, 17 (2) : 299-326.

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