Email Support
We are able to answer almost all questions and resolve most issues most easily through email. You will recieve a response from a DCO staff member who is knowledgeable in the appropriate area. During normal business hours, most emails will receive responses within an hour, and oftentimes sooner. Outside of normal business hours, the mailbox is checked regularly by DCO staff members, but non-urgent requests may not be responded to until regular business hours.
Please email help@eecs.umich.edu.
Weekday Phone Support
We can also be reached by phone during normal business hours. If, for any reason we do not answer, please
try again a few minutes later! It's likely that we are working with another customer.
| Name |
Location |
Phone |
Supported Services |
| George Kroslak |
2917 BBB |
(734) 764-5543 |
Windows, Windows Printing |
| Jacob Hayward |
2917 BBB |
(734) 763-9351 |
Web Applications |
| James Perretta |
2917 BBB |
N/A |
Autograders |
| Laura Jones |
2917 BBB |
(734) 936-2978 |
Linux, GPU servers |
| Matthew Mayfield |
2917 BBB |
N/A |
Autograders |
| Don Winsor |
4401 EECS |
(734) 764-8543 |
Linux, Linux Backups, Raspberry Pis, Policy |
| Liz Zaenger |
4401 EECS |
(734) 647-1822 |
Linux, Windows, Phorum |
| Joel VanLaven |
4403 EECS |
(734) 764-6570 |
Linux, Windows, Software Subscription |
| Linda Randolph |
4403 EECS |
(734) 764-3304 |
Mac, Mac Backups, Admin Software |
| Sylvie Reeves |
4403 EECS |
(734) 764-3304 |
Mac, Mac Backups, Admin Software |
| Bobbi Movens |
4316 EECS |
(734) 647-1748 |
Instructional Labs, Macs, Mac Printing |
| Chris Puzzouli |
4316 EECS |
(734) 763-1483 |
Web Applications |
| Rob Giles |
4316 EECS |
(734) 763-9296 |
Instructional Labs |
|